Early Access · March 2026

Escalations that engineers can use on the first read.

EscalateKit helps Support teams turn messy technical inputs into clear, structured escalations with problem statement, repro path, evidence, and next checks.

What EscalateKit does

EscalateKit is focused on one job: improving the support-to-engineering handoff.

Input

Logs, HAR files, cURL output, screenshots, and support threads.

Structure

Turns raw data into summary, repro steps, expected vs actual, and environment context.

Export

Formats escalation drafts for Jira, Linear, or Slack workflows.

Who this is for

Heads of Support

Improve escalation quality, reduce back-and-forth, and protect engineering time.

Support Managers

Drive consistency across the team with a repeatable escalation standard.

Support Engineers

Spend less time writing tickets and more time solving customer issues.